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Merchant Help Centre

Pump Sticker

  • How can a station get the Setel pump sticker?

Merchant Discount Rate (MDR)

  • How MDR is applied?
  • What is Merchant Discount Rate (MDR)?

Short/Excess Reimbursement

  • Who should merchants contact for clarification?
  • How will merchants be informed of adjustments?
  • What causes payment differences?
  • What are short or excess payment differences?

Cash Top-Up

  • Do I need to collect the exact cash amount for a cash top-up?
  • Where to view cash top-up transactions?
  • How do cash top-ups affect settlement?
  • Can cash top-up be combined with fuel or other purchases?
  • How cash top-up works at POS?
  • Why cash top-up is linked to the 'Fuelling' account?
See all 7 articles

Payment & Settlement

  • Is settlement automated?
  • What should I do if there is a mismatch in settlement?
  • Are all transactions included in settlement?
  • Where can merchants view settlement details?
  • What is cut-off time in settlement?
  • When is settlement processed?
See all 10 articles

Contact Us

  • How can I contact Merchant Support Helpline?

Announcements

  • Circular: Official Notice on the Discontinuation of WhatsApp Merchant Support
Setel Merchant
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